This document has been updated and replaced with the CWTSatoTravel E2 Solutions TAVS VPAT2. The following document includes Section 508 reports dated July 1, 2017 or earlier, and detail conformance to the 2000 version of the Section 508 regulations.
Name of Product: E2 Solutions
Description of Product: E2 Solutions provides travel and expense management for organizations following federal travel regulations. Users can create and track travel authorizations, book reservations, get approvals, submit expense reports, and receive reimbursements.
Platform: Web
Website: https://e2.gov.cwtsatotravel.com/
Accessibility contact for more information: Agency POC or Help Desk
For assistance with this report, please email us.
| Criteria | Supporting Feature | Remarks and Explanations |
|---|---|---|
| Section 1194.21 Software Applications and Operating Systems | Supports | While the CWTSatoTravel ETS2 E2 Solutions is a web-based system, because it is designated as an application versus a standard website, the system supports 1194.21 in addition to the web standard requirements found under 1194.22. |
| Section 1194.22 Web-based Internet Information and Applications | Supports | All criteria shall apply for Web-based elements of the ETS2. Criteria (d) means that pages that refer to style sheets should “degrade gracefully” if the user chooses to disable style sheet support, although ETS2 users are required to use a modern browser that supports CSS (Cascading Style Sheets). |
| Section 1194.23 Telecommunications Products | Supports | Criteria (a), (b), (c), and (d) apply for phone based support elements of the ETS2. If the vendor’s solution includes special telephone equipment for the hearing impaired, criteria (f) and (g) shall also apply. |
| Section 1194.24 Video and Multi-media Products | Supports | Criteria (c), (d), and (e) shall apply for multi-media training products provided as part of the ETS2. |
| Section 1194.25 Self-Contained, Closed Products | Not Applicable | If kiosks or other self-contained, closed products are proposed as part of the ETS2, then all criteria listed in Section 1194.25 shall apply to those products. |
| Section 1194.26 Desktop and Portable Computers | Not Applicable | Contract requirements for the ETS2 do not include Desktop and Portable Computers. |
| Section 1194.31 Functional Performance Criteria | Supports | All criteria in Section 1194.31 shall apply for technologies that are not included in any of the above Sections (1194.21-1194.26) or where ETS2 meets a particular criterion in those Sections through equivalent facilitation (as defined in Section 1194.5). |
| Section 1194.41 Information, Documentation and Support | Supports | All support documentation, information, and services are accessible and available in multiple formats to the end-users at no charge. |
| Criteria | Supporting Feature | Remarks and Explanations |
|---|---|---|
| (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. | Supports | The CWTSatoTravel ETS2 E2 Solutions application enables complete navigation of application components via the keyboard. |
| (b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. | Supports | The ETS2 E2 Solutions does not adversely impact or alter any accessibility features of the operating system or other installed software. |
| (c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. | Supports | The ETS2 E2 Solutions application provides a well-defined on-screen indication of item focus as provided by standard browser interfaces. Assistive Technologies can track focus and focus changes as they move through screen components. |
| (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. | Supports | The ETS2 E2 Solutions provides all necessary information for assistive technology to verify the identity, operation, and state of a plug-in interface component. The ETS2 provides alternate text where images are presented wherever applicable. |
| (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application’s performance. | Supports | The ETS2 E2 Solutions uses a consistent set of images across the application. Additionally, such images are typically associated with text descriptors where applicable. Where not feasible, such image controls contain visible alt text or are referenced in accessible help documentation. |
| (f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. | Supports | |
| (g) Applications shall not override user selected contrast and color selections and other individual display attributes. | Supports | |
| (h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. | Supports | The ETS2 E2 Solutions Computer Based Training (CBT) training provides an animated training option; training is also presented in an alternate, accessible, non-animated format using static images with associated alt attributes. |
| (i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. | Supports | |
| (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. | Not Applicable | |
| (k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. | Not Applicable | |
| (l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. | Supports | The electronic forms used within the ETS2 E2 Solutions contain accessible labels associated with all form elements, screenreader and visually accessible title or “hover” text containing thorough field-specific information, and accessible messaging for errors, warnings, and successes. |
| Criteria | Supporting Feature | Remarks and Explanations |
|---|---|---|
| (a) A text equivalent for every non-text element shall be provided (e.g., via “alt”, “longdesc”, or in element content). | Supports | A text equivalent is provided for all non-text elements (e.g. graphics). |
| (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. | Supports through equivalent facilitation | Any media presentations (e.g. training presentations) will be offered in a fully equivalent accessible presentation. |
| (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. | Supports | The CWTSatoTravel ETS Web application presentation is independent of color context and/or markup. Color is used to enhance the user experience in the ETS2; not having color does not take away from the functionality or usability of the ETS2. Color is never used as the sole provider of information. |
| (d) Documents shall be organized so they are readable without requiring an associated style sheet. | Supports | The design of the CWTSatoTravel ETS2 uses Cascading Style Sheets (CSS) that have been designed to degrade gracefully if a user chooses not use the included style sheet. Style sheets are used to enhance the user experience in ETS2 E2 Solutions; not having a style sheet does not take away from the functionality or usability of the ETS2 E2 Solutions. |
| (e) Redundant text links shall be provided for each active region of a server-side image map. | Not Applicable | |
| (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. | Not Applicable | |
| (g) Row and column headers shall be identified for data tables. | Supports | The ETS2 E2 Solutions provides accessible row and column headers through the use of scope attributes on the row and column header cells of all data tables. |
| (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. | Not Applicable | The ETS2 E2 Solutions does not contain data tables which contain two or more logical row or column header levels. All data tables contain one header row and one header column identified via scope attributes. |
| (i) Frames shall be titled with text that facilitates frame identification and navigation | Supports | |
| (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. | Not Applicable | The current ETS2 E2 Solutions does not manipulate the screen to flicker a frequency greater than 2 Hz and lower than 55 Hz. |
| (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. | Supports | The ETS2 E2 Solutions always provides functional, descriptive text indicators whenever content or interface elements are created or modified by a scripting language, and such modifications are always readable by Assistive Technology. |
| (m) When a Web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). | Supports | |
| (n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. | Supports | The electronic forms used within the ETS2 E2 Solutions contain accessible labels associated with all form elements, screenreader and visually accessible title or “hover” text containing thorough field-specific information, and accessible messaging for errors, warnings, and successes. |
| (o) A method shall be provided that permits users to skip repetitive navigation links. | Supports | The design of the ETS2 E2 Solutions allows users to skip repetitive navigation using “skip navigation” links. |
| (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. | Supports | The current implementation of the CWTSatoTravel ETS notifies the user of a session time-out after 15 minutes of inactivity. Users of the ETS2 E2Solutions receive an accessible five minute warning prior to the final session time-out. This warning provides functionality to extend the session time by another 15 minutes, and this extension can repeated indefinitely upon each time-out warning notification. |
| Criteria | Supporting Features | Remarks and explanations |
|---|---|---|
| (a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. | Supports | All ETS2 E2 Solutions call centers (telephony enabled points of contact) support industry standard TTY capabilities. The ETS2 E2 Solutions use of Avaya CALLMASTER® IV terminals ensure compliance for TTY and intermix use through a variety of available configurations including analog line use, carbon-microphone headsets, and system muting capabilities. |
| (b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. | Supports | All ETS2 E2 Solutions call centers (telephony enabled points of contact) support industry standard TTY signaling protocols (Baudot). The ETS2 E2 Solutions use of Avaya CALLMASTER® IV terminals conform to this standard by supporting the U.S. standard Baudot TTY signaling protocol. |
| (c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. | Supports | The ETS2 E2 Solutions IVRU (Interactive Voice Response Unit) enables TTY usage. |
| (d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. | Supports | The ETS2 E2 Solutions IVRU (Interactive Voice Response Unit) scripts provide warning and extension options to all users. If a user provides no input to the IVRU, the caller will automatically be transferred to an agent for assistance. |
| (e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. | Not Applicable | |
| (f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. | Supports | The Avaya terminals themselves provide a user-adjustable amplitude range of 21 dB. (Specifically, with reference to the typical “normal” setting, users may increase the amplitude by up to 12 dB, or decrease it by up to 9 dB.) When the CALLMASTER IV is used with headsets, the headset adapter recommended by Avaya (shown in the Avaya catalog as a “Prong Base Unit”) provides its own amplitude adjustment mechanism and automatic gain control. When used in conjunction with the Prong Base Unit headset adapter, CALLMASTER IV terminals conform to all components of this standard. |
| (g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. | Supports | When administering Avaya DEFINITY® PBX’s for use with CALLMASTER® IV terminals, one of three volume reset behaviors may be specified: do nothing, return to “nominal” at the end of each call, or return to “nominal” when the agent disconnects his or her headset from the terminal. |
| Items (h) - (k)(4) | Not Applicable |
| Criteria | Supporting Features | Remarks and explanations |
|---|---|---|
| Items (a) – (b) | Not Applicable | |
| (c) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. | Not Applicable | |
| (d) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. | Supports when combined with compatible AT | The ETS2 E2 Solutions training media videos are visual-only and do not contain any text or other readable content to be spoken. However, equivalent, accessible documentation is provided along with these videos that, when combined with an AT screenreader, provide full equivalent and accessible training information. |
| (e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. | Not Applicable | The ETS2 E2 Solutions does not use multimedia containing both audio and visual information in the same presentation, and thus there are no alternate text or audio descriptions in a given presentation. |
Section 1194.25 Self-Contained, Closed Products –Detail VPAT™
Section 1194.26 Desktop and Portable Computers – Detail VPAT™
| Criteria | Supporting Features | Remarks and explanations |
|---|---|---|
| (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. | Supports | The ETS2 E2 Solutions is designed to be fully compliant with third-party assistive technologies providing screen reading capabilities (e.g. JAWS). |
| (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. | Supports | ETS2 E2 Solutions is designed to be fully compliant with third-party assistive technologies providing screen magnification and contrast capabilities (e.g. MAGic). |
| (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. | Supports | Usage of the standard ETS2 E2 Solutions enables this capability. |
| (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. | Not Applicable | |
| (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. | Supports | Usage of the standard ETS2 E2 Solutions enables this capability. |
| (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. | Supports | The ETS2 E2 Solutions is designed to be fully compliant with third-party assistive technologies providing access via spoken commands (e.g. Dragon). |
| Criteria | Supporting Features | Remarks and explanations |
|---|---|---|
| (a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge | Supports | Product support documentation for the ETS2 E2 Solutions is currently provided in multiple formats, including slide-based instructional video media, an online help documentation repository, as well as accessible, equivalent text-based documentation. Other formats will be provided upon request at no additional charge. |
| (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Supports | ETS2 E2 Solutions end users will have access to information concerning the product’s accessibility and compatibility features in multiple formats as requested at no additional charge. |
| (c) Support services for products shall accommodate the communication needs of end-users with disabilities. | Supports | Support services will be provided to accommodate the communication needs of end-users with disabilities. |